Careers at zPaper
It is an exciting time to be working at zPaper. We are continually developing new technologies and platforms. zPaper is an innovative company that is continually looking for qualified people to join in exciting new business ventures. Here is a list of currently available positions:
- Solutions Sales Consultant Position:
- Lead prospect discovery sessions to uncover pain/opportunities
- Analyze customer processes to identify and quantify value of zPaper solutions
- Stage and conduct demonstrations of the recommended solution
- Develop Business Cases, ROI and requirement documentation when necessary
- Develop and deliver presentations and proposals to prospects
- Provide guidance internally to communicate market needs and identify product gaps
- Work with product marketing to develop campaigns and materials as necessary
- Qualifications:
- 3+ years’ experience providing pre-sales / solution consulting at enterprise software companies, selling to executives and business unit owners
- Demonstrated track record of goal achievement.
- Experience conducting consultative sales processes, channel management experience desirable
- Excellent communication and presentation skills. Must effectively communicate with C- Level executives.
- Strong analytical and quantitative skills, with ability to create business cases and ROI Models
- Hands-on experience with Salesforce and knowledgeable of general software architecture concepts
- B.A./B.S. in a relevant area, e.g. Industrial Engineering, Computer Science preferred
- Self-starter accustomed to a fast-paced environment
This position offers a base salary and uncapped commission plan with only occasional travel required. Please email us about the position and your resume to resume@zpaper.com
- Support Associate Position:
- Learn admin and end user perspective of every zPaper solution.
- Respond to requests for assistance.
- Reassure/calm upset clients
- Collect and enter relevant information into the case management system; Salesforce.
- Resolve the issue directly if possible or become internal advocate and escalate to the development team
- Maintain customer contact and set appropriate expectations with the client throughout the case lifecycle.
- Update Salesforce and the knowledgebase with the resolution.
- Assist QA efforts for patches and new releases
- Qualifications:
- 3+ years’ experience in customer service role; 1+ years’ in a call center customer service environment
- Excellent communication and presentation skills.
- Strong analytical, quantitative skills, and problem solving skills
- Hands-on experience with Salesforce
- Self-starter accustomed to a fast-paced environment
- Track record of turning disappointed clients into enthusiastic references
This position offers a base salary and travel is not required. Please email us about the position and your resume and salary history to resume@zpaper.com.
