Success Editions
Needs-based paths to success
All zPaper subscriptions include the Standard plan.
Our Premier, Premier+, Priority and Managed Services options provide additional support and services to help further your goals.
✓All features
✓Some features
—Not included
$Additional cost
Standard1 business day response for non-urgent issues |
Premier2 business hour response for non-urgent issues |
Premier+Premier plan + access to zAdmin tasks *dedicated infrastructure required |
Priority30 minute response 24/7 online and zoom *dedicated infrastructure required |
|
|---|---|---|---|---|
|
Success Management |
✓ |
✓ |
✓ |
✓ |
|
Receive monthly usage reports and quarterly feature suggestions |
✓ |
✓ |
✓ |
✓ |
|
Quarterly Business Review meetings |
— |
✓ |
✓ |
✓ |
|
Get guidance from a zPaper Success Manager |
— |
$ |
✓ |
✓ |
|
Annual onsite checkup |
— |
$ |
✓ |
✓ |
|
Use of Customer Contractual Documents |
— |
— |
✓ |
✓ |
|
Infrastructure |
✓ |
✓ |
✓ |
✓ |
|
Proactive monitoring |
✓ |
✓ |
✓ |
✓ |
|
Support and maintenance |
✓ |
✓ |
✓ |
✓ |
|
zPaper access to client org |
— |
— |
✓ |
✓ |
|
Support |
✓ |
✓ |
✓ |
✓ |
|
Create a support case in the zPaper community |
✓ |
✓ |
✓ |
✓ |
|
Report Issue License (per org) |
1 |
2 |
4 ($) |
4 ($) |
|
Call to report an issue |
— |
— |
✓ |
✓ |
|
Email support |
— |
— |
✓ |
✓ |
|
Request screen share meeting to diagnose an issue1 |
— |
✓ |
✓ |
✓ |
|
Scheduled support review meetings - Maximum bi-weekly meetings |
— |
✓ |
✓ |
✓ |
|
Community |
✓ |
✓ |
✓ |
✓ |
|
Access to the zPaper community for support case monitoring |
✓ |
✓ |
✓ |
✓ |
|
DevAccess to knowledge articles and training videos |
✓ |
✓ |
✓ |
✓ |
|
Ongoing project visibility |
— |
✓ |
✓ |
✓ |
|
Training Sessions |
✓ |
✓ |
✓ |
✓ |
|
Join our experts to learn more about a zPaper topic of feature |
✓ |
✓ |
✓ |
✓ |
|
Schedule one-on-one training session with one of our experts.2 |
$ |
✓ |
✓ |
✓ |
|
On-premise or client specific training |
— |
$ |
$ |
$ |
|
Developer Support |
✓ |
✓ |
✓ |
✓ |
|
Get code debugging and recommendations from zPaper developers |
— |
$ |
✓ |
✓ |
|
Prioritized feature development |
$ |
$ |
$ |
$ |
|
Third-party Integration |
— |
Embedded App (e.g. DocuSign) |
Platform (e.g. Conga, DTPC) |
In-house Solution |
|
zAdmin Assist |
— |
$ |
✓ |
✓ |
|
Assistance with zAdmin tasks from our team |
— |
$ |
✓ |
✓ |
|
Managed services options for forms work, updating action rules, etc. |
— |
$ |
✓3 |
✓ |
|
Reserved personnel |
— |
$ |
$ |
✓ |
- Standard plans will have access to Zoom meetings at the request of zPaper, Premier can request a Zoom meeting, Premier+ and Priority can request a meeting using the software of their choice.
- Premier plans can request one training session a month (max two hour class), Premier+ can request two training sessions a month (max two hour class), Priority has unlimited access to training (hours will come from the zAdmin Assist reserved hours).
- Includes up to ten hours of managed services per month
Download the success editions PDF
