Success Editions

Offering a variety of paths to success

All zPaper subscriptions include the Standard plan.

Our Premier, Premier+, Priority and Managed Services options provide additional support and services to help further your goals.

Standard
1-business day response for non-urgent issues

1 business day response for non-urgent issues

Premier
2-business hour response for non-urgent issues

2 business hour response for non-urgent issues

Premier+
Premier plan + access to zAdmin tasks

Premier plan + access to zAdmin tasks

Priority
30-minute response, 24/7 online and Zoom

All features

Some​ features

Not included

$

Additional cost

1-business day response for non-urgent issues
2-business hour response for non-urgent issues
Premier plan + access to zAdmin tasks
30-minute response, 24/7 online and Zoom
*dedicated infrastructure required

Success Management

Receive monthly usage reports and quarterly feature suggestions

Quarterly Business Review meetings

Get guidance from a named zPaper expert

$

Annual onsite checkup

$

Infrastructure

Proactive monitoring

Support and maintenance

zPaper access to client org

Support

Create a support case in the zPaper community

Report Issue License (per org)

1

2

4 ($)

4($)

Call to report an issue

Email support

 

$

$

Request screen share meeting to diagnose an issue1

Scheduled support review meetings

Community

Access to the zPaper community for support case monitoring

DevAccess to knowledge articles and training videos

Ongoing project visibility

Training Sessions

Join our experts to learn more about a zPaper topic of feature

Schedule one-on-one training session with one of our experts.2

$

On-premise or client specific training

$

$

$

Developer Support

Get code debugging and recommendations from zPaper developers

$

Prioritized feature development

$

$

$

$

Third-party Integration

Embedded App (e.g. DocuSign)

Platform (e.g. Conga, DTPC)

In-house Solution

zAdmin Assist

$

Assistance with zAdmin tasks from our team

$

Managed services options for forms work, updating action rules, etc.

$

3

Reserved personnel

$

$

  1. Standard plans will have access to Zoom meetings at the request of zPaper, Premier can request a Zoom meeting, Premier+ and Priority can request a meeting using the software of their choice.
  2. Premier plans can request one ​ training session a month (max two hour class), Premier+ can request two training sessions a month (max two hour class), Priority has unlimited access to training (hours will come from the zAdmin Assist reserved hours).
  3. Includes up to ten hours of managed services per month

Download the success editions PDF

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